FAQ
❓ Can I customize the size or colour?
💬 Yes, customization may be possible for selected products. Please contact us with your requirements to discuss the available options.
Our standard shade card colours are professionally mill-dyed (factory-dyed) and are recommended for the best colour consistency, finish and durability.
Custom colours can also be arranged on special request. However, as these colours are manually dyed, exact colour matching, colour consistency and long-term colour durability cannot be guaranteed.
❓ What is included with the swing?
💬 Each swing includes a mattress, 2 cushions, hanging chain, mounting hooks and a waterproof & dustproof storage bag, allowing the swing to be conveniently folded and stored when not in use.
❓ Do I need to assemble the swing?
💬 No. The swing arrives ready to use and does not require assembly. Only installation at the desired location is required.
❓ What is the weight capacity of the swing?
💬 Weight capacity varies depending on the swing design and size. Please contact us for the recommended weight capacity of your selected swing.
❓ How durable are your swings?
💬 Our swings are handcrafted using quality materials and factory-dyed colours designed for long-lasting use. With proper care and maintenance, the colour and appearance can typically last for several years. We recommend protecting the swing from prolonged exposure to rain, excessive moisture and direct sunlight for best results.
❓ Can you help me choose the right swing for my space?
💬 Yes. Share a photo of your space and we'll be happy to suggest suitable sizes, designs and placement ideas.
❓ Why are your swings priced higher than some options available online?
💬 Our pricing reflects the quality of materials used, the craftsmanship involved and the time and effort required to handcraft each piece.
Every swing is carefully made using premium materials and skilled craftsmanship. As a handmade brand, we also support and work with skilled artisans whose time, expertise and dedication are an important part of every product we create.
Our focus is on delivering quality, comfort, durability and lasting value rather than competing on price alone.
❓ Is installation included?
💬 Installation is not included. However, every swing comes with a hanging chain and mounting hooks for your convenience.
We recommend installation by a qualified carpenter or professional installer. Since every space and ceiling structure is different, your installer may suggest alternative hardware if required for your specific location.
❓ How high should I install my swing?
💬 We recommend installing the swing slightly higher than your preferred sitting height, as a natural drop in height after sitting is normal. The swing should remain comfortably above the floor after use.
❓ Is the swing foldable?
💬 Yes. The swing can be folded when not in use and conveniently stored in the waterproof and dustproof storage bag provided with it. This helps protect the swing during storage and keeps it clean when not in use.
❓ Is the swing washable?
💬 Yes. For regular cleaning, simply wipe the swing with a clean damp cloth to remove dust and dirt.
For occasional deep cleaning, you may use a mild soap or mild detergent such as Easy to gently clean the macramé ropes. We recommend cleaning only when required, typically every few months depending on usage.
If the swing becomes heavily soiled, professional dry cleaning is recommended for best results.
❓ Do you provide a swing stand?
💬 Yes, swing stands can be arranged on special request at an additional cost.
However, we generally recommend purchasing the stand from a local vendor, as shipping a swing together with a stand usually requires cargo transportation, which can significantly increase delivery charges.
This is often a more practical and cost-effective option for our customers.
❓ Can I visit and see the products before placing an order?
💬 Yes, visits can be arranged by prior appointment. Our registered business address is a residential property in Sector 150, Noida, where we manage customer support, packing and dispatch operations. Our products are handcrafted at our workshop in Meerut, so product availability for viewing may vary.
❓ Do you have a showroom or retail store?
💬 We currently operate as an e-commerce business and serve customers across India through online orders.
Our registered business address is located in Sector 150, Noida, while our products are handcrafted at our workshop in Meerut, Uttar Pradesh.
At present, we do not have a dedicated showroom or retail store.
❓ Do you provide Cash on Delivery (COD)?
💬 Yes, Cash on Delivery (COD) is available Pan India.
❓ How long will it take to dispatch my order?
💬 Most orders are dispatched within 10–15 business days.
As each product is handcrafted and made-to-order, dispatch may occasionally require an additional 2–3 business days for production, quality checks or special customization requirements.
❓ Can the swing be used outdoors?
💬 Yes, our swings can be used in balconies, patios, gardens, terraces and other suitable outdoor spaces. For best results, we recommend installing the swing under a roof, shade or canopy to protect it from prolonged exposure to rain, excessive moisture and direct sunlight, helping maintain its appearance and durability over time.
❓ Do you undertake bulk orders for resorts, villas and commercial projects?
💬 Yes, we welcome bulk and project enquiries from resorts, villas, farmhouses, cafés, Airbnb properties, architects, interior designers and hospitality projects. Please contact us to discuss your requirements.
❓ Do you work with resellers or business partners?
💬 Yes, reseller and business partnership enquiries are welcome. Please contact us with your requirements for further discussion.
❓ Do you take international orders?
💬 Yes, we accept international orders and ship to selected international destinations.
International shipping charges, customs duties, import taxes and other applicable charges are not included in the product price and shall be borne by the customer.
❓ What payment options are available?
💬 We offer multiple payment options, including Cash on Delivery (COD), UPI, Bank Transfer, secure payment links, Skydo and Wise for international payments.
❓ Do you provide GST invoices?
💬 Yes, GST invoices can be provided wherever applicable. Applicable GST charges will be added to the final invoice as per prevailing regulations.
❓ Do you have a website?
💬 Yes, we have a website that is currently undergoing updates and improvements. We expect it to be fully operational after July.
In the meantime, you can contact us directly via WhatsApp, email or Instagram for product enquiries and orders.
❓ What other handmade products do you offer?
💬 In addition to handcrafted swings, we offer a variety of handmade décor and lifestyle products, including macramé curtains, cushion covers, rugs, mats, table runners, wall décor, handmade bags and handmade jewellery.
❓ Do you work with architects and interior designers?
💬 Yes, we welcome enquiries from architects, interior designers and project consultants for residential, commercial and hospitality projects.
❓ Do you offer gifting options?
💬 Yes, our products can be purchased as thoughtful gifts for housewarmings, weddings, anniversaries and other special occasions. Gift packing can be arranged on request, and applicable charges may apply.
❓ Do you take responsibility for the delivery as well?
💬 Yes. We take responsibility for the safe dispatch and delivery of your order.
❓ How much are the shipping charges?
💬 Shipping charges depend on the product size, packaging dimensions and delivery location.
Please share your delivery PIN code or complete shipping address for an estimated shipping cost. The final shipping charges will be confirmed before dispatch based on the actual package dimensions and courier calculations.
❓ What is your replacement and refund policies?
💬 As most of our products are handmade and made-to-order, refunds are not available. Replacement support is available in genuine cases covered under our Replacement Policy.
❓ How can I proceed with a replacement request if I find a problem with my order?
💬 If you notice any transit damage, missing items or manufacturing defects, please contact us within 24–48 hours of delivery with clear photos, videos and an uninterrupted unboxing video.
The unboxing video must begin before opening the package and continue without interruption. Replacement requests submitted after 48 hours of delivery or without an unboxing video may not be eligible for review.
❓ Can I cancel my order?
💬 Orders can be cancelled only before production begins. Once production has started, cancellations are not possible, as our products are handmade and made-to-order.
❓ Can I place a customization request after placing my order?
💬 Yes. Please share your customization requirements as soon as possible after placing your order. Once production begins, additional customization requests or changes may not be possible.
❓ Are there any delivery instructions I should be aware of?
💬 As our swings are large and heavy items, an adult should be available to receive the delivery. Please provide a reachable mobile number for delivery coordination.
❓ My question is not covered in this FAQ. What should I do?
💬 If you have any questions beyond those covered above, please feel free to contact us by phone, WhatsApp or email. We'll be happy to assist you.