Politique de remboursement
🔄 Return & Replacement Policy
• All our swings are handcrafted and made-to-order specially for each customer.
• Photos and/or videos of the finished swing may be shared before dispatch for quality confirmation.
• Kindly inspect your order upon delivery and record a complete unboxing video while opening the package.
• In case of transit damage, missing parts or manufacturing defects, please share the complete unboxing video and clear photos within 48 hours of delivery.
• Replacement requests will be considered only for verified transit damage, missing parts or manufacturing defects.
• Changes in swing colour, cushion colour, mattress colour, finish, design, size or other customer preferences are not covered under the replacement policy.
• We can only entertain replacement requests for verified transit damage, missing parts or manufacturing defects reported within 48 hours of delivery. Refund requests will not be accepted.